1. Create a Blackberry account if you do not already have one and assign the device an email address. I usually use [phonenumber]@provider.blackberry.net. Once that is created, send a test message to the address to ensure it is working. Also, change the “Reply To:” address on that email address to the users Exchange email address.

2. On your Exchange server, create a contact (Something like username-MOBILE) and set the smtp address for the contact to the address created for the device in the step above.

3. Open the properties of the user in Active Directory Users and Computers and go to the “Exchange General” tab. Click Delivery Options and change the “Forward to:” option. Choose the contact that you created in step 2 above. Also, make sure you check the box “Deliver messages to both forwarding address and mailbox” or the user will only receive email on the Blackberry.

That is it. Once you have completed the steps above, you can send a test message to the users Exchange email address and have them check to see if it was received in both locations. Also have the user reply to the test from their Blackberry to ensure that the address the reply comes from is their Exchange email address.

Jason (Digitalkid)
www.954network.com